John Lester Peralta
Service Desk Lead · Systems Specialist · Managed Services
Vancouver, BC
IT Service Desk professional with 4+ years of MSP experience in team development, technical operations, and service delivery. Trained technicians from their first day in IT at F12.net and Dyrand Systems, and built the SOPs and onboarding guides both teams depended on. Served as appointed project lead for a 150-user MFA rollout, delivering 98.7% completion in three days. Focused on a Team Lead role where leadership gets the recognition it earns.
Technical Skills
Core competencies built across enterprise environments
Cloud & Identity
Endpoint & Device Mgmt
Virtualization & Backup
Networking
Security
MSP Tools
Leadership & Operations
Projects & Learning
What I've delivered, built, and currently exploring
Currently Learning
Projects
MFA Enrollment Deployment — 150 Users
Appointed project lead for a company-wide multi-factor authentication rollout at F12.net. Planned and coordinated enrollment for 150 users across 3 days at 50 users per day. Delivered 148 of 150 completions — 98.7% on schedule. The 2 remaining users were on approved leave. Zero security incidents. Zero rollback required.
Gmail Inbox Cleanup Tool
Python automation tool that connects to Gmail via the Gmail API and OAuth2 to automatically remove promotional and junk emails older than 30 days. Features a protected sender whitelist, dry-run preview mode, and timestamped output logs — no email is deleted without review first.
Personal IT Portfolio
This site — a fully responsive dark-themed portfolio built with Next.js and Tailwind CSS, deployed on Vercel. Features scroll-triggered animations, a modular component architecture, and a skills grid built to showcase enterprise IT experience clearly and professionally.
Experience
Professional journey in IT infrastructure, support, and team leadership
Systems Specialist
Dyrand Systems
July 2024 – March 2025
Vancouver, BC
- ▸Authored and maintained SOPs, onboarding guides, and knowledge base documentation adopted across the team — establishing repeatable service delivery standards used by the entire support desk.
- ▸Coached and onboarded new technicians end to end, covering tooling, ticket management, SLA adherence, and client communication standards from day one.
- ▸Managed Entra ID and Microsoft 365 including Exchange Online, security groups, and Google Workspace permissions across multiple client environments.
- ▸Automated device configuration and security patching via Microsoft Intune and PowerShell, reducing manual deployment overhead across client fleets.
- ▸Maintained IT asset inventory and administered backup and disaster recovery solutions including Axcient and MSP360 to support client business continuity.
Senior Service Desk Analyst
F12.net
June 2022 – December 2023
Toronto, ON
- ▸Appointed project lead for a company-wide MFA enrollment initiative — coordinated deployment for 150 users across 3 days, achieving 98.7% completion on schedule with zero security incidents.
- ▸Developed junior technicians from the ground up — coaching from basic tooling and professional etiquette through to ticket management, SLA compliance, and independent client handling.
- ▸Authored team SOPs, onboarding documentation, and knowledge base articles that became the standard reference for new hires, reducing ramp-up time and repeat escalations.
- ▸Administered virtual environments on vSphere, Hyper-V, and Azure for high availability of client workloads, and managed Veeam and Datto backup and recovery solutions.
- ▸Deployed automated endpoint policies using Group Policy and Intune, and managed multi-vendor security platforms including Sophos and Fortinet for cybersecurity compliance.
Service Desk Analyst / IT Technician
F12.net
October 2021 – June 2022
Toronto, ON
- ▸Served as first point of contact for end-user technical inquiries, resolving hardware, software, and peripheral issues with a client-first approach.
- ▸Resolved LAN/WAN, Wi-Fi, and VPN connectivity issues for remote and hybrid users, escalating complex incidents with structured documentation.
- ▸Contributed to onboarding documentation and internal knowledge base, ensuring new team members had clear reference materials from day one.
- ▸Administered Microsoft 365 portal including Exchange permissions, calendar sharing, and Security & Compliance settings.
- ▸Delivered after-hours emergency support for critical system updates and network infrastructure patches to ensure client business continuity.
Education & Certifications
Credentials and continuous learning
Diploma in Computer Networking and Technical Support
Seneca College of Applied Arts and Technology
Toronto, ON
Microsoft 365 Certified: Fundamentals
Microsoft
2024
SC-900: Security, Compliance & Identity Fundamentals
Microsoft
Google AI Essentials
2026
Get In Touch
Open to new opportunities, collaborations, and conversations about IT and AI.
Currently open to Team Lead, Systems Specialist, and Senior IT Support roles in hybrid, remote, or onsite settings across Vancouver.
jlaperalta@outlook.comVancouver, BC · Open to remote